Privacy Policy

1. Who We Are

Urban Elysium ("we", "us", "our") is a professional education provider based at 61 N Main St, Cornmarket, Townparks, Wexford, Y35 Y2YV, Ireland. We provide business writing and workplace communication courses for non-native English speakers working in Irish companies. Our email address is [email protected] and our telephone number is +353 53 915 2005.

This Privacy Policy explains how we collect, use, store, and protect personal data in accordance with the General Data Protection Regulation (GDPR), the Data Protection Act 2018 (Ireland), and other applicable Irish and EU data protection legislation.

2. What Personal Data We Collect

We may collect the following categories of personal data:

• Contact information: Name, email address, telephone number
• Enquiry information: Details you provide in enquiry forms, including your professional role and communication interests
• Technical data: IP address, browser type, device information, pages visited, and time spent on pages (collected via cookies where consent is given)
• Communication records: Copies of correspondence between you and Urban Elysium

3. How We Collect Personal Data

We collect personal data through the following means:

• When you submit an enquiry form on our website
• When you contact us directly by email or telephone
• Through cookies and similar technologies on our website, where you have consented to their use

4. Legal Basis for Processing

We process your personal data on the following legal bases under GDPR Article 6:

• Legitimate interests (Article 6(1)(f)): To respond to your enquiries and provide information about our programmes
• Consent (Article 6(1)(a)): Where you have given specific consent, such as for non-essential cookies or marketing communications
• Contractual necessity (Article 6(1)(b)): Where processing is necessary for the performance of a contract or to take steps prior to entering a contract
• Legal obligation (Article 6(1)(c)): Where we are required to process data to comply with a legal obligation

5. How We Use Your Personal Data

We use your personal data for the following purposes:

• To respond to your enquiries about our programmes
• To provide information relevant to your enquiry
• To administer our services where you have enrolled in a programme
• To improve our website and services based on aggregated usage data
• To comply with our legal obligations

We do not use your personal data for automated decision-making or profiling.

6. Data Sharing and Third Parties

We do not sell, rent, or trade your personal data. We may share your data with:

• Service providers: Third-party providers who assist us in operating our website and delivering our services (e.g., hosting providers, email service providers), subject to appropriate data processing agreements
• Legal authorities: Where required by law, court order, or regulatory authority

Any third parties with whom we share data are required to process it in accordance with applicable data protection law.

7. International Data Transfers

Where personal data is transferred outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, or that the transfer is to a country with an adequacy decision.

8. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by law. Enquiry data is typically retained for a period of two years from the date of last contact. Programme participant data is retained for the duration of the programme and for a reasonable period thereafter for administrative purposes.

9. Your Rights Under GDPR

As a data subject, you have the following rights:

• Right of access: To request a copy of the personal data we hold about you
• Right to rectification: To request correction of inaccurate or incomplete data
• Right to erasure: To request deletion of your personal data in certain circumstances
• Right to restriction of processing: To request that we limit how we use your data
• Right to data portability: To receive your data in a structured, commonly used format
• Right to object: To object to processing based on legitimate interests
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at [email protected]. We will respond within one month of receiving your request.

10. Cookies

Our website uses cookies. For detailed information about the cookies we use and your choices, please see our Cookie Policy.

11. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include secure server infrastructure, encrypted data transmission, and access controls limiting who within our organisation can access personal data.

12. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Data Protection Commission (DPC), the supervisory authority for data protection in Ireland:

Data Protection Commission
21 Fitzwilliam Square South
Dublin 2, D02 RD28
Ireland
Website: www.dataprotection.ie

We would, however, welcome the opportunity to address your concerns directly before you approach the DPC. Please contact us at [email protected] in the first instance.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

14. Contact Us

For any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Urban Elysium
61 N Main St, Cornmarket, Townparks
Wexford, Y35 Y2YV, Ireland
Email: [email protected]
Phone: +353 53 915 2005